Information, advice and guidance (IAG) Statement
This policy applies to all campus sites:
Mortha Halls of Ivy provides a range of impartial information, advice, and guidance services to potential and current learners.
The Information team, work within the guidelines of the Equality and Diversity Policy, Disability Disclosure Procedure and Data Protection / Confidentiality Policy. IAG is delivered using a client centred approach and using a quality cycle which asks clients for feedback on services received.
Who can access the service?
Services are available to potential and current learners at various stages including pre-entry, on programme, and post-programme.
What we ask of students:
- To get the most from appointments, students should prepare by bringing any relevant information.
- If students are unable to attend an appointment, they are asked to let us know in advance.
- Student’s careers are their own responsibility, we can give advice and guidance, but we will not make decisions for you.
Information, advice, and guidance on:
- Course information, course application and course interviews
- Progression planning
- Career planning and decision making
- Education and training opportunities both local and national
- Higher Education including finance for Higher Education
- Job search, CVs, applications etc. (current or past students only)
- Individual appointments
- Group sessions and talks
- Workshops and drop-in sessions
- Telephone / e-mail enquiries
- Attendance during college open events
- Attendance at external events where appropriate
Variety of careers resources, books, and publications.
We can liaise with relevant agencies and organisations, signpost or advocate on your behalf and research information as appropriate. When referrals to other organisations are made, student consent will be sought.
All individual interviews and group sessions are evaluated by using a short questionnaire. Evaluations are discussed at staff meetings and actions taken when appropriate.
Customer comment forms are available from reception and to monitor and maintain quality our staff are periodically observed.
We operate to a code of principles. This means our service is / includes:
Impartial and Unbiased: Information, advice, and guidance on all options open to students. We will not promote one option over another.
Confidential: Personal details will only be used to help students move forward and with consent. Interviews will be offered in a private setting.
Individual Ownership: A service centred upon individual need.
Equality of Opportunity: This will underpin all aspects of provision. Students will receive information, advice, and guidance to help them realise their full potential, regardless of gender, sexual orientation, religion, disability, or race.
Transparent: The guidance process and what to expect will be clearly explained.
Accessible: The service will strive to be accessible to all eligible users. Every endeavour will be made to accommodate you regarding time, venue, and publications.
- In the event of an adviser being unavailable for an appointment every effort will be made to contact to cancel.
- Information requested will be sent out within 5 working days.
- Highly skilled and qualified staff.
- Client data is filed for statistical purposes; all client details are stored in a locked cabinet and destroyed after 3 years, in accordance with the Data Protection Act 2018.
- Staff observation grades
- Quality review grades
- Staff qualification and skills matrix
- Stakeholder feedback
- Monitoring of files
- Retention rates
- Success rates (achievement, job sustainability, increased confidence to learn and develop)