This policy applies to all campus sites:
Mortha Halls of Ivy provides a range of impartial information, advice, and guidance services to potential and current learners.
The Information team, work within the guidelines of the Equality and Diversity Policy, Disability Disclosure Procedure and Data Protection / Confidentiality Policy. IAG is delivered using a client centred approach and using a quality cycle which asks clients for feedback on services received.
Variety of careers resources, books, and publications.
We can liaise with relevant agencies and organisations, signpost or advocate on your behalf and research information as appropriate. When referrals to other organisations are made, student consent will be sought.
All individual interviews and group sessions are evaluated by using a short questionnaire. Evaluations are discussed at staff meetings and actions taken when appropriate.
Customer comment forms are available from reception and to monitor and maintain quality our staff are periodically observed.
We operate to a code of principles. This means our service is / includes:
Impartial and Unbiased: Information, advice, and guidance on all options open to students. We will not promote one option over another.
Confidential: Personal details will only be used to help students move forward and with consent. Interviews will be offered in a private setting.
Individual Ownership: A service centred upon individual need.
Equality of Opportunity: This will underpin all aspects of provision. Students will receive information, advice, and guidance to help them realise their full potential, regardless of gender, sexual orientation, religion, disability, or race.
Transparent: The guidance process and what to expect will be clearly explained.
Accessible: The service will strive to be accessible to all eligible users. Every endeavour will be made to accommodate you regarding time, venue, and publications.